Frequently Asked Questions
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Frequently Asked Questions
Welcome to the ACE Language Centre FAQs (Frequently Asked Questions) page. Here, you will find detailed answers to common questions about our English language courses, admission process, fees, class schedules, and more. Whether you are a prospective student, a current student, or a parent, our FAQ section is designed to provide you with all the information you need. If you have any additional questions, feel free to contact us directly.
What is ACE Language Centre?
ACE Language Centre is a premier English language school in Malaysia, offering a range of courses for all ages and proficiency levels, including Intensive English, Business English, Kids English, Corporate Training, and General English.
Where are you located?
We have two central locations: Mont Kiara, Kuala Lumpur, and USJ10 Subang Jaya.
How do I contact ACE Language Centre?
You can contact us at [email protected] or call us at +60164777167.
What is the duration of your courses?
Course durations vary depending on the program. Please check the specific course details for more information.
Do you offer online courses?
Yes, we offer online courses for various programs to accommodate students who prefer remote learning.
Students are supervised throughout their stay whether in the classroom, in the school grounds, or on excursions outside of the school.
Security is our top priority and we ensure that students are always in safe areas. All our campus locations are safe and secure places to stay and learn.
Our staff are professional teachers vetted and trained to work with young learners. There are first aiders at the schools at all times and access to medical professionals.
Each accommodation house has a ‘parent’ or supervisor who students meet with every day. If your child needs to talk to someone about any issue they have, their house ‘parent’ is always there to listen, as are all International House staff members.
What is the age range for your Kids English program?
Our Kids English program is designed for children aged 4 to 12 years old.
What is the Intensive English Course?
The Intensive English Course is designed for students who want to improve their English skills quickly. It includes comprehensive lessons in speaking, listening, reading, and writing.
Do you offer exam preparation courses?
Yes, we offer exam preparation courses for IELTS, TOEFL, and Cambridge English exams.
Fees are not refundable less than 28 days before the start of the course.
Cancellations must be made in writing – by letter, fax or e-mail. Agents should ensure that they arrange full insurance cover for these cancellation conditions.
How do I enroll in a course?
You can enroll in a course by filling out the registration form for AIEP and other courses on our website or contacting our admissions office.
What documents are required for enrollment?
Required documents typically include a completed application form, a copy of your ID or passport, and any relevant academic transcripts or certificates.
When do courses start?
Course start dates vary. Please check our website or contact us for specific start dates for each program.
More FAQs
Is there a placement test?
Yes, all new students are required to take a placement test to determine their proficiency level and place them in the appropriate course.
What is the cost of tuition?
Tuition costs vary depending on the course. Please refer to the specific course page on our website for detailed pricing information.
Are there any discounts available?
Yes, we offer various discounts and promotions throughout the year. Please contact us for current offers.
What facilities do you offer?
Our facilities include modern classrooms, computer labs, a library, and student lounges. We also offer accommodation services.
Do you accept international students?
Yes, we welcome international students from all over the world.
Do you assist with student visas?
Yes, we provide assistance with student visa applications and related documentation.
What are your office hours?
Our office hours are Monday to Friday, 9:00 AM to 6:00 PM. Saturday is until 3:00 PM.
Do you provide accommodation?
Yes, we offer quality inspected homestays and assistance with finding accommodation in Mont Kiara and Subang Jaya.
What extracurricular activities do you offer?
We offer a variety of extracurricular activities, including language clubs, cultural outings, sports events, and holiday camps.
Is there student support available?
Yes, we provide comprehensive student support services, including academic advising, counseling, and assistance with visa applications.
Who are your teachers?
Our teachers are highly qualified and experienced educators dedicated to providing personalized and effective language instruction.
Are your courses recognized internationally?
Yes, our courses are designed to meet international standards and are recognized globally.
What support do you offer international students?
We offer comprehensive support services, including orientation, academic advising, accommodation assistance, and cultural activities.
How can I stay updated with ACE Language Centre news and events?
You can stay updated by following us on social media, subscribing to our newsletter, and regularly visiting our website.
What teaching methods do you use?
We use a variety of teaching methods, including interactive lessons, multimedia resources, and practical activities, to ensure an engaging and effective learning experience.
How do you monitor student progress?
We monitor student progress through regular assessments, feedback sessions, and progress reports.
What is the student-to-teacher ratio?
Our classes are small to ensure personalized attention, with an average student-to-teacher ratio of 10:1.
Do you provide certificates upon course completion?
Yes, students receive a certificate of completion at the end of their course.
How do I apply as an international student?
International students can apply by completing the online application form and submitting the required documents.
Who can I contact for more information?
For more information, please contact our admissions office at [email protected] or call +60164777167.
