Terms & Conditions
1.1. By applying to our courses, the Student accepts the Centre’s terms and conditions of enrolment.
1.2. The minimum booking period is normally two weeks. If the Student needs a visa to be able to study in Malaysia, the minimum booking period in the centre is four to six weeks of full-time study.
1.3. Following the application, the Student receives confirmation of the application, as well as an invoice of any fees due.
2.1. The Student must pay either a 50% deposit or full payment before the Centre can issue any registration documents. Accommodation fees must be covered in full for the booking period.
2.2. If the Student does not need a visa to study in Malaysia, the deposit is 4 weeks’ course fees plus the registration fee and accommodation fees (if needed).
2.3. If the Student needs a visa to study in Malaysia, the deposit is 4 weeks’ course fees OR 50% of the total course fees (whichever is higher) plus the registration fee and accommodation fees (if needed).
3.1. The payment of the deposit and the registration fee is due 14 days before the start of the course. If the Student books a course less than 14 days before the start of the course, the above fees are payable immediately. The remaining course fees are payable when the course fees included in the deposit have been used as follows:
3.1.1. If the Student does not need a visa to study in Malaysia, the remaining fees have to be paid in advance for four weeks, at the beginning of every new four-week period. If there are less than four weeks remaining of the course, the full amount has to be paid at the beginning of this last period.
3.1.2. If the Student needs a visa to study in Malaysia, the remaining course fees have to be paid in advance for twelve weeks, at the beginning of every new 12-week period. If there are less than 12 weeks remaining of the course, the full amount has to be paid at the beginning of this last period.
3.2. If credit card or bank charges are applied to any financial transaction, the student or their representative is responsible for and will cover the cost of financial transfers to the Centre.
3.3. Discounts are only offered to individuals paying for their own studies, and cannot be used in conjunction with any other offer.
4.1. Cancellation at least 14 days prior to the course start date:
Cancellations must be made in writing and their receipt confirmed by the Centre at least 14 days before the start of the course. In the case that more than 14 days’ notice of cancellation is given, any course fees will be refunded less a RM 500 cancellation fee plus the registration fee and 10% of all accommodation fees. If less than 14 days’ notice of cancellation is given, the Centre will retain RM 500 cancellation fee plus the registration fee, two week’s course fees, all accommodation fees and any airport transfer fees.
REFUNDS MAY TAKE UP TO 28 DAYS TO PROCESS.
4.2. Cancellation within 14 days of the course start date (or after receiving a visa): The Centre accepts enrolments on the understanding that a student will remain for the duration of the course booked.
The first 4 weeks tuition fees of any course are not refundable after beginning the course or in the case of no show. If the Centre has received a guarantee letter for third party funded students for the following booking period and the student fails to attend after the first 4 weeks have concluded, there will be no refund from the following booking period fees.
ACCOMMODATION FEES ARE NON-REFUNDABLE.
Cancellation requests will always reviewed by the senior management of the centre, and refunds may only be granted at the discretion of the Executive Director. In case a refund is deemed due, any discounts received throughout the period of stay shall be deducted from the amount due, together with any applicable bank transaction fees. The minimum notice period is four weeks.
If the reason for cancellation is the refusal of a visa, terms set out in 4.1 will be applied, provided that a copy of the original visa refusal document is sent to the Centre, and the reason for visa refusal is not deception.
4.3. AMENDMENTS OF BOOKING
Changing courses is possible after the commencement of studies, if there are places available on another course that better suits the Student’s needs. There are no refunds for the Student if they change for a cheaper course, but any course fees already paid can be used for covering the fees of the new course.
Changing accommodation is possible after the commencement of studies, if there are places available in alternative accommodation facilities as per the Student’s choice. There are no refunds for the Student if they change for a cheaper type of accommodation, but accommodation fees already paid can be used for covering the fees of a new course.
5.1. Refunds will not be made under circumstances where the Centre is not liable for loss of tuition or other services.
6.1. Some courses are not suitable for beginners or there may be minimum requirements. It is the Student’s responsibility to check that their language level is suitable. If on arrival we find that the Student’s level is unsuitable for the course, we will cancel the course or make arrangements for an alternative programme. In any event there will be no refund of fees.
7.1. Students with learning difficulties, serious health problems or disabilities must inform the Centre of these issues when making a booking, so that the Centre will explore whether any necessary adjustments can be made in order to accommodate any special needs. The Centre may only accept applications where it is practical and where we are able to provide a suitable programme.
8.1. Please check the student minimum age with the Centre’s admission section before booking the course. Students who are under the minimum age for their course will not be accepted and will be requested to return home at their own expense.
9.1. The Centre is generally closed on public holidays and during the Christmas break/ Hari Raya Aidulfitri / Hari Raya Haji / CNY / Thaipusam/ Deewali etc., according to the Centre Calendar. The fees for weeks that include holidays are charged at the full weekly rate. Lessons will not be refunded or delivered on a different date.
10.1. Students will not receive a course certificate if their attendance is less than 85%.
10.2. The Centre reserves the right to refuse an enrolment, or, in the case of unsatisfactory work, attendance or conduct to, dismiss a student from a course or their accommodation or both, without a refund.
10.3. The Centre is not liable for loss, damage, illness or injury to persons or property however caused except where statutory liability applies.
11.1. Accommodation is booked in one-week units with students expected to arrive at the accommodation on a Sunday before the start of their course and leave on a Saturday or Sunday.
11.2. If a student arrives or departs on other days the Centre will attempt to provide alternative, short stay home stay or assist in finding hotel accommodation. The cost of such accommodation will be the student’s responsibility.
11.3. The Centre reserves the right to change home stay accommodation during a student’s stay.
11.4. The Student will not enter into a separate contract with home stay providers assigned by the Centre. Failure to comply will result in immediate cancellation of the home stay and a financial penalty to the student.
11.5. A compensation fee of one week’s home stay will be charged in cases where less than 7 days’ notice is given upon cancelling home stay accommodation.
11.6. No refunds will be given under any circumstances when cancelling residential accommodation.
12.1. Complaints must be made in writing and submitted to the Academic section while the student is attending the course
12.2. The Academic Manager will consider and decide on the solution.
12.3. If the complaint cannot be resolved or the student is dissatisfied with the Academic Manager’s or the Executive Director’s decision, the student can appeal to our Board of Directors by writing a letter or email to [email protected]
13.1. You and your parents/guardians agree that the Centre may take photographs or videos of you during your time with us and also mention your achievements and that these may be used for promotional purposes by the Centre without consent or notification. However, if you do not wish to appear in any promotional materials please notify us at the time of booking.
14.1. The Centre must see and make a copy of every student’s passport/ID card/visa as appropriate as well as details of the student’s next of kin.
14.2. Students’ details are kept on computer based administrative systems and in accordance with Malaysia’s data protection laws.
14.3. Information on students may be passed to government agencies for the purposes of detecting fraud.
14.4. Please contact the Centre for further information.
15.1. The Centre may update its Terms and Conditions regularly. The version of the Terms and Conditions on the Centre’s website (www.acelanguagecentre.my) will be valid and override any previous versions on any documents or websites. All contracts and agreements with the Centre are governed by Malaysia’s law.